Pre Congress program
ANZSRS Meeting
DATE Saturday, 19 November 2011
TIME 12:30 – 17:00 (with light lunch provided from 12:00)
(Please note that the 9am start time printed in the Registration brochure is incorrect).
COST Free for all RANZCO Congress delegates
REGISTRATION Please tick the box on the Registration Form to indicate if you will be attending
ANZSRS Meeting Brochure
ANZSRS Satellite Meeting Program
MIGA Workshop
TITLE “The Complaining Patient”
DATE Saturday, 19 November 2011
TIME 10:30 – 12:30 and 13:30 – 15:30 (The 10:30 session will only go ahead based on a minimum of 20 attendees)
DURATION 2 hours
COST AUD $150
REGISTRATION This Workshop is suitable for Ophthalmologists and practice managers, but all delegates welcome. Book early via
Congress Registration form as seating is limited to 36 and will be registered on a first in, first served basis.
DESCRIPTION
An interactive 2 hour workshop on managing patient complaints based on real case scenarios presented by the Medical Insurance Group Australia (MIGA)
Patient feedback, positive or negative, provides an opportunity for the practice to improve its service. However complaints can be difficult to deal with and are often not handled well by doctors and their practice staff leading to unnecessary escalation of the complaint.
This workshop considers:
- What prompts a patient to complain
- The skills needed to resolve complaints quickly
- Utilising frontline staff to prevent and diffuse complaints
- How to deal with a formal complaint made to the Medical Board or a health complaints entity
- How to benefit from patient feedback.
Fellows who attend the workshop “The Complaining Patient” on Saturday, 19 November 2011, prior to the Congress would be eligible to claim an additional 2 CPD points under Risk Management and Clinical Governance Level 1
Alcon Registrars’ Club Program (ARC)
DATE Saturday, 19 November 2011
0945 – 1000 Arrive & registration
1000 – 1030 Dr Rohan Essex "Retinal Cases"
1030 – 1115 Dr Stephen Best "Neuro-ophthalmology Cases" (TBC)
1115 – 1230 Professor John Dart and Dr Stephanie Watson "Therapeutic considerations on ocular surface diseases"
1230 – 1300 Lunch
1300 – 1400 Professor Roger Steinert "Challenging Cataract Cases"
1400 – 1530 A/Professor Justine Smith and Dr Lyndell Lim "Inflammatory Eye Disease"
Overseas Development Workshop
DATE Friday 18 November 2011
REGISTRATION To register for this meeting please email Margaret Dunn mdunn@ranzco.edu by no later than 31 October 2011.
Overseas Development Workshop Brochure
Overseas Development workshop program
